General Terms of Sale

1. Preamble

These general terms of sale (GTS) govern contractual relations between Francophone Legal & Administrative Services UK Ltd (FrancoLegal) and its clients, individuals or legal entities, for any service provision.

These GTS are completed by an individual engagement letter signed for each service.

Key document: the engagement letter prevails over these GTS in case of contradiction.

2. Services offered

FrancoLegal offers administrative and document drafting services: FCDO apostille, consular legalisation, drafting of UK Wills, Lasting Powers of Attorney (LPAs), corporate services, and additional administrative services.

FrancoLegal is not a firm of solicitors and doesn't perform reserved legal activities within the meaning of the Legal Services Act 2007.

3. Order procedure

Step 1: you send us a request via the site form, by email, or WhatsApp.

Step 2: we qualify your need and send you a detailed quote within 24 working hours.

Step 3: if you accept, we draft a contractual engagement letter specifying scope, timelines, prices, and our mutual commitments.

Step 4: you sign the engagement letter and proceed with payment (full or deposit by service).

Step 5: we begin service execution.

4. Pricing

Prices are indicated in pounds sterling (GBP) all taxes included. FrancoLegal not being subject to UK VAT at the time of these GTS drafting (revenue below the threshold), no VAT is applied. If this status changes, the GTS will be updated.

Third-party fees (FCDO, embassies, notarisation, translation, international shipping) are indicated separately in the quote and re-invoiced at actual cost without hidden margin.

Administrative handling fees (£15 standard, £25 Express) are included in the first line of the quote.

5. Payment terms

Payments are made by bank card (via Stripe) or UK bank transfer.

Standardised services (apostille, certified copy, legalisation only): full payment on order.

Personalised services (Will, LPA, Pack Afrique, Corporate): 50% deposit on signing, balance on service delivery.

No work begins before receipt of payment (full or deposit by service).

6. Timelines

Timelines indicated in the engagement letter are target timelines, calculated in UK working days (Monday to Friday, excluding UK bank holidays).

Force majeure: strikes, exceptional closure of an administration (FCDO, embassy, OPG), unforeseen political event. Timelines are then extended without penalty.

For Express services, in case of delay directly attributable to FrancoLegal, partial refund of the Express premium may apply per conditions specified in the engagement letter.

7. Client obligations

You undertake to provide requested information and documents completely, accurately, and within agreed timelines.

You guarantee that the documents you entrust to us are authentic and that you're authorised to request their processing.

You inform us without delay of any change in situation likely to affect the service.

8. Confidentiality

FrancoLegal undertakes to handle your information and documents with strict confidentiality.

Access is limited to persons necessary for service execution.

For sensitive operations (Wills, LPA, confidential Corporate), a specific NDA can be signed on request.

9. Professional insurance

FrancoLegal holds Professional Indemnity Insurance covering possible errors and omissions.

Coverage details are provided on request to clients having signed an engagement letter.

10. Cancellation and withdrawal

Before work starts: you can cancel an order without charges, except a £25 administrative flat fee.

After start: partially executed services are invoiced pro rata (personalised services) or fully non-refundable (standardised services where external work has already been engaged).

Third-party fees already engaged: non-refundable (FCDO, embassy, etc., which never refund).

For consumers under the Consumer Contracts Regulations 2013, the 14-day right of withdrawal applies for distance services, except explicit waiver to start earlier (clause specified in the engagement letter).

11. Liability limitation

FrancoLegal's liability is limited to the amount invoiced for the relevant service.

FrancoLegal cannot be held responsible for consequences of decisions made on the basis of information provided by the client.

FrancoLegal doesn't guarantee the final administrative outcome when it depends on third-party authorities (FCDO, embassies, OPG) — only the obligation of means and diligent coordination are guaranteed.

12. Disputes

In case of dispute, we favour amicable settlement. Any complaint must be addressed to operations@francolegal.co.uk.

Failing amicable settlement, the dispute falls within the exclusive jurisdiction of UK courts (England & Wales).

These GTS are governed by UK law (England & Wales).

13. Updates

These GTS may be updated. For ongoing contracts, applicable GTS are those in force at the engagement letter signature date.

14. Contact

For any question regarding these GTS: operations@francolegal.co.uk.