Terms of sale and cancellation
Services, pricing, payment, the fourteen-day cancellation right and liability.
Application
These terms govern the services provided by FrancoLegal to its clients. They are accepted when the client signs an engagement letter or, for a fixed-price online order, ticks the Terms acceptance box before payment. A fixed-price online prepayment is not itself FrancoLegal’s acceptance of the matter; acceptance is confirmed in writing after the eligibility review.
Services
FrancoLegal coordinates the preparation, certification, apostille, consular legalisation, certified translation and delivery of documents. FrancoLegal provides no legal, tax or immigration advice, drafts no legal instrument, and is not responsible for the decision of the receiving authority.
Pricing
FrancoLegal’s professional fees are fixed and set out in the quotation or fixed-price order page. Third-party costs — authorities, consulates, certifiers, translators and delivery — are itemised separately unless the order page expressly states that a named third-party charge is included in the fixed price (for example, the FCDO official fee in the £95 apostille service). Quotations are valid for fourteen days unless stated otherwise.
Payment
Payment is due before paid work commences. For a fixed-price online service, Stripe may collect a prepayment before FrancoLegal has completed its eligibility review and accepted the matter. If the matter is not accepted, the prepayment is refunded and no external cost is incurred.
Cancellation right
For a consumer distance or off-premises service contract, the cancellation period is normally 14 days starting the day after the contract is made. FrancoLegal will not begin the consumer service during that period unless the consumer expressly requests early performance. If the consumer then cancels before completion, a proportionate amount may be payable for the service supplied up to cancellation. If the service is fully performed during the cancellation period after the required express request and acknowledgement, the right to cancel that fully performed service ends. A clear statement sent to contact@francolegal.co.uk is sufficient; the model form may be used but is not mandatory.
Timescales
Stated timescales are estimates based on the processing times of the third parties involved. FrancoLegal does not control FCDO, consular or carrier timescales and cannot guarantee them.
Liability
FrancoLegal is responsible for performing its own service with reasonable care and skill. Consumer rights under the Consumer Rights Act 2015, including applicable rights to repeat performance or price reduction, are preserved. FrancoLegal is not responsible merely because an independent authority or professional refuses, delays or changes a decision, but this does not exclude loss caused by FrancoLegal’s own negligence or any liability that cannot lawfully be excluded or restricted.
Governing law
These terms are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory consumer right to bring proceedings elsewhere within the United Kingdom.
Fixed-price online prepayments
For a fixed-price online service, the Stripe payment is taken as a prepayment against the selected service. FrancoLegal reviews eligibility before accepting and starting the matter. If FrancoLegal cannot accept the fixed-price matter, no external cost will be incurred and the prepayment will be refunded. The contract and any early-performance request are confirmed in writing before paid work begins.
Last updated: September 2026.